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Doing Business With Kent-Moore
Special service tools are easy to purchase by simply contacting Kent-Moore by phone, fax or mail.


Phone 1-866-621-2128
Business Hours:
8:00 am - 8:00 pm EST
Fax 1-586-578-7375
Mail
Bosch Automotive Service Solutions LLC,
Kent-Moore
28635 Mound Road
Warren, MI 48092-3499


F.O.B. Shipping Point
All tool shipments will be made F.O.B. Owatonna, Minnesota. Shipment will be made by the method you specify. Normal methods include United Parcel Service, Parcel Post or UPS Air.

Next-Day Shipping If your order has been received after 2:30 p.m. EST, it will be scheduled to ship the next business day.


Taxes
United States
State and local sales and/or use tax will be added to order if applicable.
Canada
Prices include duty, freight to Windsor, brokerage fee, and exchange rate.  Taxes are added where applicable.  Freight from Windsor will be added to the invoice.
Service Parts
All Kent-Moore products are serviceable and replacement items are available. To order or obtain price information on unidentified parts, please describe the required part as thoroughly as possible using whatever tool numbers are available.

Returned/Repaired Goods Policy
Returns may be made upon request and a credit issued if product is in saleable condition.

1. All returns must be received within 30 days of invoice date to avoid a restocking fee.

2. Any return received after 30 days of the invoice date is subject to a 20% restocking fee.

3. Returns will not be credited after 90 days of invoice date.

4. All goods returned to Kent-Moore for any reason must be shipped PREPAID.

5. Please make all claims for SHORTAGES and DAMAGES within ten (10) days from receipt of shipment. CLAIMS after this period may not be honored.

6. Return/Repair processing requires two (2) copies of the original invoice and/or pack slip. One (1) on the outside of the package and one (1) with the product inside.

7. Drop shipped items should be returned directly to the manufacturer. Please call our Customer Service Department for instructions on how to return drop shipped items. (1-866-621-2128)

8. Send returns/repairs to:
Product Repair and Replacements
U.S. Customers
Bosch Automotive Service Solutions LLC Service Repair
755 Eisenhower Drive
Owatonna, MN 55060

Returns with Return Goods
Authorization (RGA)
Bosch Automotive Service Solutions LLC Reverse Logistics
1383 N. Weber Road
Romeoville, IL 60446
RGA#: your authorized #

Canada
Bosch Automotive Service Solutions LLC
Kent-Moore
c/o INTEX

Attn: Returned Goods
434 Tecumseh Road East
Windsor, Ontario N8X 2R6
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